A Message From the Owner:
Hey y'all. I'm Ashley Stevens, the owner of Ashley Nichole Designs. Thank you for visiting our business page. Ashley Nichole Designs was started in 2010 out of a need for a creative outlet in my life. What started as a part-time hobby changed and grew and, with the help of a lot a great people, turned into what you see here today. I would like to thank the Lord for giving us the gifts of creativity and blessing us with wonderful customers. I truly hope you enjoy your products as much as we enjoy creating them for you! God Bless!
All of our products are proudly hand-made in the U.S.A. We are always growing and adding new products so check back often. If you don't see what you are looking for, feel free to ask! We base our business on customizing products to your needs.
Come See Us In Person:
We are located in the small town of Mount Olive, North Carolina in the southeastern part of the state. If you are local to us or will be passing through the area, please stop by to see us. We are open weekdays from 9-5 and Saturdays 9-1. Our production facility and retail store is located at: 429 NC Hwy 55 East, Mount Olive, NC 28365. We also set-up at various seasonal shows from time to time. Check out our Facebook page for updates. We look forward to meeting you!
Frequently Asked Questions & Policies
How We Work:
First & foremost, thank you for being a valued customer! We understand that there are many companies that you could have ordered from & we are grateful that you chose Ashley Nichole Designs! In a time where small businesses are struggling to keep their doors open, we have been truly blessed.
Most of our items are made to order. We are not like large chain stores that have a warehouse full of products ready to ship. When you see an item that we make on our website in stock, that simply means that we have the materials available to make the product. “Out of stock” means that we are out of the materials to make the product. Wreaths, door hangers, flags, mailbox covers, & pillows are all made to order. We will begin processing the order within 24 hours once it is received & paid in full. Hopefully this explanation will help our customers have a better understanding of our process. We believe that if we are transparent with how our business operates, then that will help with any confusion that a customer may have.
Please note that since most of our products are custom made, cancellations for refunds can only be made up to 48 hours after your original order.
Change/Additions to Orders: Changes to your order can only be made within 24 hours of your original order.
Returns/Refunds: If you are not satisfied with your purchase, you may return it within 30 days of receipt. We do not give cash back on returned items, we will issue you store credit in the form of an online gift card. We also do not cover shipping on returns.
Please mail back the item you are wanting to return to 429 NC Hwy 55 East, Mount Olive, NC 28365. Please include a note with your name, phone number, email address & order number in the box with your returned item & the reason for your return. We will issue the online gift card to the email address on the original order after the item has been received.
Returning orders on your own can be costly & because we receive a discounted rate with the carriers you can purchase a return label from us. Just let us know & we are happy to help you.
The only time we will offer a cash refund is if one of the following occurs:
- Item was broken in transit
- Item was missing from your order
- Item was oversold/out of stock
SHIPPING ERROR/ CANNOT SHIP TO YOUR ADDRESS:
We ship within the US (with the exception of Hawaii & Alaska due to extremely high shipping charges). Our system automatically estimates your shipping charges at checkout. System errors sometimes occur due to the weight of the items, or if you are placing a large order. If you receive this error at checkout please call us, or email us so we can help you place your order.
ORDER TURNAROUND TIME:
Keep in mind that our production turnaround time on hand made items is calculated as Estimated Business Days (Monday – Friday), not calendar days. Please refer to the top of the website, or your invoice for our current production turnaround time. If you have not received an email with your tracking information for your order after the 15th Business day, please feel free to call or email to check the status of your order.
ORDER CONFIRMATION & SHIPPING NOTIFICATIONS:
If this is your 1st time ordering from us or you have changed your email address, please check your junk/spam email folder if you do not receive your invoice after checking out. Our system automatically sends out your invoice immediately after your order is placed, it will also send you a shipping notification the day your order ships.
SHIPPING INSURANCE (ROUTE PROTECTION):
We are pleased to partner with a 3rd party vendor to make sure your package is protected during transit. In order to receive this protection, there is optional charge that you can select at checkout. Route will protect your package once it is shipped. If your order is lost, damaged, or delivered to the wrong address, you can file a claim directly with them & they will cover your replacement. You should receive an email from them after checkout, if you elected to add their service to your order. Please note: If you purchase their protection, you will need to contact them to file your claim.
We use a 3rd party vendor for some of our marketing. If you wish to unsubscribe from emails, simply scroll to the bottom of the email you were sent & click on Unsubscribe.
Customers, please check all your information when placing your order. We are not responsible for incorrect addresses, Suite or Apartment #’s that are input incorrectly. We ship via USPS, FedEx & UPS so we cannot ship packages to a PO Box. Please put your physical shipping address in addition to a PO Box if applicable when placing an order.
*If you have any questions or concerns with your order, please email our Customer Service: email@example.com or you may call us at 919-766-0537.